Ordering and Shipping Confirmation emails:
After you place your order, you will receive emails from angelsandemeralds.com, including a receipt/confirmation, which arrives within minutes of submitting your order, and a shipping confirmation email via UPS.com once your order is on its way. If you do not receive a confirmation email from us within 72 hours, please contact us as we may not have received your order.
When will my order arrive?
Order processing time is between 1-2 business days. If an item is backordered, the process time is between 2-3 weeks. Angels & Emeralds ships all packages via UPS out of Connecticut. Once an order is shipped, it can take 1-5 business days to arrive (depending on where in the country you are located). At this time, angelsandemeralds.com does not ship internationally.
What is the shipping cost?
Shipping costs are calculated based on the shipping address. Orders weighing up to 1.0 lb. ship for free in the United States only.
How do you ship?
Angels & Emeralds currently ships via UPS, but we reserve the right to change shipping carriers at any time.
Do you offer expedited shipping?
In addition to UPS ground shipping, we do offer UPS 3rd Day, 2nd Day and Next Day delivery. All expedited orders placed before 3 PM EST Monday - Friday will ship on the same day. Free shipping on orders weighing up to 1.0 lb. applies to ground shipping only.
Do you ship to PO boxes?
Angels & Emeralds cannot ship to PO boxes at this time.
Do you ship to college dorms?
Angels & Emeralds cannot ship to college dorms at this time.
Do you offer Saturday delivery?
Angels & Emeralds does not offer Saturday delivery at this time.
Do you ship outside of the United States?
We appreciate your patience while we work on launching International shipping.
What is your return policy?
If you are not completely satisfied with the energy of your purchase, it may be returned within 30 days of the order delivery date. The returned item must be unworn and accompanied by the attached UPC label. If the item is returned without the UPC label, a website merchandise credit will be issued. Returns must be shipped back with a Merchandise Return Label. Please click here to receive a Merchandise Return Label.
All refunds will be credited for the original amount paid, less shipping fees, except in the case of a defective item or incorrect shipment, in which case, we will refund the shipping fees. Website orders can be refunded in our Angels & Emeralds studio, and may be exchanged for merchandise or in-studio credit.
Gift items purchased between November 1, 2020 and December 24, 2020 can be returned or exchanged according to the above policy until February 28, 2020 when an Angels & Emeralds gift receipt or original receipt is presented.
For additional information, please contact Customer Service at 1 (203) 557-9266.
How long does it take to process returns?
Once your return has been processed, you will receive a confirmation email; please note that it may take 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
Can I bring my repairs into one of your retail locations?
If your jewelry was purchased at our Angels & Emeralds studio or through our Angels & Emeralds website and is in need of repair due to a manufacturer defect, Angels & Emeralds will exchange it with the same product when available. If the same product is not available a merchandise credit will be issued. Your purchase is covered up to one year from the date of purchase. If your purchase was made at a non-Angels & Emeralds location, you will need to return your item to the point of purchase as it is covered under their policy. If you are returning a damaged VitaJuwel® piece, we are unable to replace it at this time. You will be issued an online merchandise credit. All repairs can take between 4-6 weeks to process. Please keep in mind that at this time we can only ship within the United States. All repairs must be shipped back with a Merchandise Return Label. Please visit our Shipping and Returns page to receive a Merchandise Return Label.
Can I change the address on my order?
Orders are processed as quickly as possible, and for this reason, we cannot guarantee any changes or cancellations to your order once it has been submitted. If you need to change or cancel your order, please call us as soon as possible at 1 (203) 557-9266 and we will make every attempt to honor your request.
Do you ship to military bases?
At this time, we are unable to ship to military addresses.
What should I do if my package was returned to sender?
If your package was returned back to our facility, a refund will be issued. Once the refund has been processed, you will receive confirmation via email. For further assistance, please contact Customer Service at 1 (203) 557-9266.